Terms & conditions

Terms and conditions HASHTAG MILANO®

Users who use the Services offered by HASHTAG MILANO declare that they know and accept these general terms and conditions.

Owner of HASHTAG MILANO® and related Services
MDG sas
Viale Duca D'Aosta 19, 21052 Busto Arsizio (VA), Italy
Fiscal code/VAT number: IT03036200123
Chamber of Commerce of Milan

Information on HASHTAG MILANO®
Hashtagmilano.com is the official site of MDG sas, a company whose purpose is the marketing of products for beauty and aesthetic medicine, footwear, accessories and clothing. Through the site, the User can search for information on the brand and purchase products online.

User Contributed Content
Users are responsible for their own content and that of third parties that they share on HASHTAG MILANO, by uploading it, inserting content or in any other way. Users indemnify the Owner from any liability in relation to the illicit dissemination of third party content or the use of HASHTAG MILANO, in ways contrary to the law. The Owner does not carry out any type of moderation of the content published by the User or by third parties, but undertakes to intervene in response to reports from Users or orders given by public authorities in relation to content deemed offensive or illegal.

Rights to Content Provided by Users
The only rights granted to the Owner in relation to the contents provided by the Users are those necessary for the operation and maintenance of HASHTAG MILANO.

Content Provided by Third Parties
The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on HASHTAG MILANO. The Owner is not responsible for such contents and their accessibility.

In order to use the Service or part of it, Users must register by truthfully and completely providing all the data requested in the relevant registration form and fully accept the Privacy Policy and these general conditions. The User has the responsibility to keep his access credentials.

Account cancellation and closure of User accounts
Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the HASHTAG MILANO interface or by contacting the Owner directly. The Owner, in case of violation of these Terms, reserves the right to suspend or terminate the User's account at any time and without notice.

Purchase procedure
Each order sent constitutes an offer to purchase the products. Orders are subject to the availability and discretionary acceptance of the Owner. The User must select the products and check out, after having carefully checked and possibly modified the information contained in the order summary. The order is placed through confirmation of the same and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form. The receipt of the Order Received confirmation email does not constitute acceptance of the order. The conclusion of the contract takes place when the Order Shipped confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order by communicating to the User within 20 days of purchase, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case, the Owner will refund the price and shipping costs incurred by the User, if any. Only the products indicated in the Order Confirmation will be the object of the Contract. The Owner has no obligation to provide the User with any other product that has not been ordered until it is confirmed in the Order Shipped confirmation email that such product has been shipped.

Availability of products
All product orders are subject to product availability. In this sense, in the event of supply problems, or if there are no items in stock, the Owner reserves the right to provide the User with information relating to substitute products of equal or greater quality and value, which he may decide to order . If you do not wish to place an order for such replacement products, we will refund any amounts you may have already paid
The prices, descriptions or availability of the products displayed are subject to change without notice. The photos inserted are indicative and do not constitute a guarantee of the quality of the products.

The Owner declines all responsibility towards him or towards third parties for the removal of any product from HASHTAG MILANO, for the elimination or modification of any material or content of HASHTAG MILANO.

Execution of the Order
The Order is executed within the terms specified in the summary page and in the Order Received email, subject to the availability of the ordered product.
The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time the Order Shipped confirmation is sent.

Deliveries are made during normal working hours to the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must check the content by specifying any anomalies in the delivery form. In case of non-collection within the deadline established by the carrier, the products will be returned to the Owner, who will reimburse the price of the products but not the shipping cost. The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in completing the purchase order by the User, for damage that may have occurred to the Products after delivery to the carrier or for delays in delivery to the latter imputable.


Use and validity of a discount coupon
The Owner reserves the right to offer promotions to the User in the form of a discount voucher. To take advantage of this discount voucher, the User must enter it in the appropriate section during check out.
The discount vouchers cannot be combined and have an expiry date, each discount voucher has a different and relative expiry date and conditions of use. Discount vouchers may be subject to run out or limited availability.

Promotion Invite Friends
The Owner provides the User with the possibility of accumulating credits to be used for the purchase of the products offered by HASHTAG MILANO, through the Invite Friends program.
The User registered on HASHTAG MILANO has the option of inviting his friends directly from his profile in the special section "Invite Friends". The User will receive 15 euros in credits for each invited friend who has purchased on HASHTAG MILANO. The User will be able to check the amount of credits totaled on his profile on HASHTAG MILANO and benefit from credits on future purchases. The credits will directly deduct the total price on the user's future purchase.


Shipping methods and times
The Owner offers a standard shipping and express shipping service. Standard shipping provides for delivery within 5 working days while express shipping within 48 working hours from notification of the Order Shipped, except in the case of remote areas or disadvantaged areas for which delivery could be delayed. The purchase made by the User will be delivered to the address entered during check-out or to the place chosen by the user subsequently defined by the User and communicated to the courier to whom the Owner has entrusted. This place can be represented by the domicile of a neighbour, by a Service Point of the courier or by a storage point of the courier itself.

Shipping cost
Shipping is always free

Right of withdrawal
In case of purchase of products or services on HASHTAG MILANO, the User has the right to withdraw from the contract without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw through an explicit declaration sent in the manner indicated by the Owner in these Terms and to the contacts indicated (by sending an email to the Owner at info@hashtagmilano.com, writing the order number, the name and code of the product to be returned and any information that the Owner will need to process the return request and its return shipment). Once the return approval confirmation has been received from the Owner, the User must prepare the packaging, inserting the product/s inside the HASHTAG MILANO package and subsequently inside a suitable package to preserve its integrity in every form, finally he will have to seal the package and apply the waybill in the space provided.
NB: The return of a product on sale is subject to payment at a cost of €10.

Attention. To preserve the hygienic conditions and integrity of the product, returns relating to cosmetic products will not be accepted for which the primary packaging (i.e. the packaging that directly contains or encloses the products, coming into close contact with them) is open even only partially and/or not properly sealed.

How to request withdrawal
The User must access his profile on the HASHTAG MILANO website and access the Orders - Returns section by selecting the "Send Request" option relating to the order for which one or more products are to be returned. Upon receipt of the request made by the User, the Owner sends an email acknowledging the return request, which does not constitute approval of the return itself. Subsequently, the User will be contacted via email by the Owner for the effective confirmation of the processing of the return and the sending of the waybill for the return shipment. The User has the duty to provide the Owner with the data necessary to carry out the return shipment. Once the return request has been approved, the User must prepare the packaging of the returned product and deliver the package to the courier, outlined and provided by the Owner.

Return shipment
The costs of the return shipment are always borne by the User and will not be refunded.

Effects of withdrawal and refund
If the User withdraws from this contract, he will be refunded the price paid for the products for which the right of withdrawal was exercised without undue delay and in any case no later than 5 working days from the day on which the Owner received at his operational headquarters the product/products covered by the return request, returned by the User. These refunds will be made using the same means of payment used by the User for the initial transaction; in any case, the User will not have to incur any costs as a result of this reimbursement, except for the shipping costs foreseen by the product return.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14-day period has expired. The costs of returning the goods will be borne by the User. The User is responsible for any diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Restrictions on the right of withdrawal on products
Damaged or used products, even partially, will not be replaced or refunded.

The User must insert a copy of the delivery document received inside the packing envelope.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are likely to deteriorate rapidly, are sealed and do not lend themselves to being returned for hygienic reasons or are connected to health protection and have been opened after delivery, to requests for withdrawal received after the deadline specified in these Terms, to returns of returned products received after the deadline specified in these Terms, if the User has not returned the product following the packaging instructions illustrated by the holder in these Terms, unless the User uses packaging with greater protection than that provided by the holder.
NB: The return of a product on sale is subject to payment at a cost of €10.

The Service is provided "as is"
The Service is provided by the Owner "as is", without any express or implied guarantee as to its accuracy or availability.

Service Interruption
The Owner reserves the right to add or remove functions or features or to suspend or completely interrupt the provision of the Service, both temporarily and definitively. In the event of definitive interruption, the Owner will act as possible to allow Users to obtain their information hosted by the Owner.

Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of HASHTAG MILANO and its Services without the Owner's express permission, granted directly or through a specific reselling program.

The User undertakes to indemnify the Owner (as well as any company controlled or affiliated by the same, its representatives, directors, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred to defend themselves in court, which may arise in the event of damages caused to other Users or third parties, in relation to the contents uploaded online, to the violation of the terms of the law or of the terms of these conditions of service.

Use not permitted
The Service shall be used in accordance with the Terms.
Users cannot:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on HASHTAG MILANO or any portion of it;
  • circumvent the computer systems used by HASHTAG MILANO or its licensors to protect the content accessible through it;
  • copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by HASHTAG MILANO;
  • use any robot, spider, site search and/or retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of HASHTAG MILANO or its contents;
  • rent, license or sublicense HASHTAG MILANO;
  • defame, abuse, harass, threaten, threaten, or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
  • use HASHTAG MILANO in any other improper way that violates these Terms.

Privacy Policy
For information on the use of personal data, Users should refer to the HASHTAG MILANO Privacy Policy .

Intellectual Property Rights
All trademarks of the Website, figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos and any intellectual property right on the materials or content presented as an integral part of the websites relating to HASHTAG MILANO are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.

The User may use this material only in the manner for which he will receive express authorization from the Owner or its licensors. This will not prevent you from using this website to the extent necessary to copy your order information or contact details.

Age requirements
Users declare that they are of age according to the legislation applicable to them. Minors can use HASHTAG MILANO only with the assistance of a parent or guardian. Under no circumstances may children under the age of 13 use HASHTAG MILANO.

Liability and Disclaimer
The Owner, within the limits of the applicable law, is liable for damages of a contractual and extra-contractual nature to Users or third parties only when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of the activity of HASHTAG MILANO.

Except where otherwise provided in these Terms, the Owner's liability with regard to the products purchased on HASHTAG MILANO will be limited exclusively to the purchase price of the product in question. The User exonerates and expressly raises the Owner from any liability, within the limits permitted by the applicable legislation, in relation to any damages or claims of any type and kind of its own and/or third parties including direct, indirect, punitive, incidental, special , damages deriving from loss of profit, loss of business volume, loss of profit or loss of contracts, loss of expected savings, loss of data, as well as waste of office administration time or replacement costs deriving from or in any way connected with this agreement.

Due to the open nature of this website and the possibility that errors may occur in the storage and transmission of digital information, the Owner does not guarantee the accuracy and security of the information transmitted or obtained through this website, except where the contrary.

All product descriptions, information and materials appearing on the website are provided "as is" and without express or implied guarantees, without prejudice to those of the law. In this sense, if the User is contracting as a consumer, the Owner undertakes to deliver products that comply with the Contract, remaining responsible for the lack of conformity existing at the time of delivery. It is understood that the products comply with the Contract if (i) they comply with the description provided by the Owner and possess the qualities presented on this website, (ii) they are suitable for the use to which the products are normally intended, (iii) they show quality and characteristics which are normal in products of the same type and which can reasonably be expected. Within the limits established by law, the Owner excludes all guarantees, except for those that cannot be legitimately excluded in relation to the User.

The owner's products have the natural characteristics of the materials used in the production. Slight variations in texture or color should not be understood as imperfections or defects. On the contrary, they are due to the use of natural raw materials must be expected and appreciated. The Owner selects products of the highest quality. That said, if the appearance of visibly anomalous colors such as to suggest contamination of the product, and/or the appearance of bad odors and any other element that could lead to believe that the product has undergone alterations is detected, it must result in an immediate interruption in the use of the itself as well as being promptly reported to the Data Controller by providing evidence by sending photographic documentation.

These provisions do not in any way limit the rights recognized to consumers by current legislation or the user's rights to cancel the Contract.

Changes to these Terms
We reserve the right to revise and modify these Terms and Conditions at any time, giving notice to the User by posting it within HASHTAG MILANO in the Terms and Conditions section.

The User will be subject to the Terms in force at the time of the order, unless a modification of the General Conditions or of the Data Protection Policies must be made pursuant to the law or at the request of a governmental authority (in which case also for orders already sent to the Owner). The User who continues to use HASHTAG MILANO after the publication of the changes accepts the new Terms without reservation.

Assignment of the contract
The Owner reserves the right to transfer, assign, dispose by novation or subcontract all or some of the rights or obligations deriving from the Terms, provided that the User's rights provided herein are not affected. The User may not assign or transfer in any way his rights or obligations under the Terms without the written authorization of the Owner.

Communications and Notifications
All communications relating to HASHTAG MILANO must be sent using the contact information indicated in the Contract.

The applicable legislation provides that part of the information or communications that the Data Controller sends to the User must be in written form. In using this website, the User accepts that most of the communications exchanged with the Owner are in electronic format. The Owner will contact the User via email, or by providing him with information by preparing specific notices on this website. For contractual purposes, the User consents to this electronic means of communication acknowledging that all contracts, notices, information and other communications provided by the Owner electronically will comply with the legal requirement which provides for such communications to be in writing. This provision does not in any way limit the rights recognized by current legislation.

All communications addressed to the Data Controller must be sent preferably by sending emails to the address info@hashtagmilano.com.

Communications will be considered received and adequately notified respectively when posted on the Controller's website, 24 hours after sending an email, or three days after the date of dispatch. To demonstrate the notification of a communication, it will be sufficient to demonstrate, in the case of a letter, that it has been correctly addressed, stamped and delivered to the postal service and, in the case of an email, that it has been sent to the email address of the Data Controller .

Ineffectiveness and partial nullity
If any article of the Terms and Conditions, or part of it, or any of the provisions of the Contract, should be judged invalid, illicit or unenforceable by the competent authority, this article, clause or provision will be considered as not affixed while the other articles , clauses and provisions will remain valid and fully effective, to the maximum extent permitted by law.

Applicable law and competent court
These Terms and Conditions and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, to the jurisdiction of the State and to the exclusive jurisdiction of the court of the place where the Owner is based. The exclusive forum of the consumer is an exception, if the law so provides.

Online dispute resolution for consumers
The consumer residing in Europe should be aware of the fact that the European Commission has set up an online platform which provides an alternative dispute resolution tool.
This tool can be used by the European consumer to resolve any dispute relating to and/or deriving from contracts for the sale of goods and services entered into on the net in a non-judicial manner. Consequently, if the purchase between the two parties took place online through the Owner's website, pursuant to EU Regulation No. 524/2013, the User has the right to ask the Owner for an out-of-court settlement of disputes regarding consumption accessible via the Internet address at the following link.

The Data Controller is available to answer any questions sent via email to the email address published in this document.

Conciliation procedure for resolving disputes with consumers
The Owner does not participate in conciliatory procedures for the resolution of disputes with the consumer User.


The service offered by HASHTAG MILANO as described by these Terms and within HASHTAG MILANO.

The natural or legal person using the Service.

Terms and Conditions (or Terms, or Conditions)
These general conditions of service, which constitute a legally binding agreement between the User and the Owner.

Order Received
Indicate the email that the Owner sends upon receipt of the order.

Order Shipped
Indicate the email that the Owner sends when the products are shipped to confirm the shipment of all or part of the products purchased.

Owner of HASHTAG MILANO and related Services
MDG sas
Viale Duca D'Aosta 19, 21052 Busto Arsizio (VA), Italy
Fiscal code/VAT number: IT03036200123
Chamber of Commerce of Milan